ANDRITZ

As part of a CANCOM Managed Service on the subject of "Workstation Management as a service", the service and responsibility for keeping the end devices of the customer ANDRITZ up-to-date in terms of operating system and applications and regularly supplying them with updates and hotfixes was transferred to CANCOM Austria. This is a global managed service for almost 30,000 workstations and 14,000 mobile devices as well as over 500 applications in 280 locations.

Who is
ANDRITZ?

ANDRITZ is an international technology Group and supplies plants, systems, equipment, and services for various industries. The company is one of the technology and market leaders in the hydropower sector, the pulp and paper industry, the metalworking and steel industries, and in municipal and industrial solid/liquid separation.

Business Challenge

Maintaining high compliance and security standards on all workstations, mobile devices and exceptional non-standard solutions. In addition, continuous innovation must be provided as a driver for the customer's functioning business.

Aim of the solution: Fastest possible and efficient rollouts and introduction of a holistic lifecycle concept with the aim of publishing all software updates on all platforms at the right time. This includes physical and virtual workstations as well as mobile and smart devices.

Solution

Modernization and takeover of the operation of the MECM and InTune platform
Introduction of clear process frameworks for carrying out the necessary activities. Automated rollout of software and OS updates to over 30,000 end devices and 14,000 mobile devices.
Transparent, technical reporting for traceability of service levels and compliance requirements, clear rules for collaboration and processes, become ONE TEAM with ANDRITZ.
Support and training of a globally operating ANDRITZ service desk organization distributed across different units and partners.

Service

CANCOM Austria Managed Services in the area of Cloud & Datacenter Applications and Smart Workplace.

Technology

Microsoft Endpoint and Configuration Manager (MECM) and Microsoft InTune.

Methods

Managed service transition or operational takeover and process setup based on the CANCOM Austria process framework with individualization for the end customer

Value

99% Operating System Compliance per month, 98% Driver Compliance per month, 95% Update Compliance per month, 99.8% Service Availability per month

100% package creation success

Holistic Lifecycle Approach - no matter which update needs to be carried out, CANCOM Austria ensures that it is rolled out on all applicable end devices and platforms in a timely manner as part of the Managed Service.