Customer-related processes are complicated and time-consuming - at least that's the experience of many industrial companies. From the moment a finished product leaves the production facility, customer support is often lost, lacks transparency or is unsatisfactory for both sides. If customers want information or services after the fact, they often have to trawl through mail histories and check with several departments. There can be no question of efficiency.

To structure customer processes better and make them more transparent, CANCOM offers a customer platform with a modular structure. The first step is usually an analysis of the current situation, which our experts use to determine the process and data situation. Based on this, they define a target picture together with the company and clarify how far the digitalization of their products and/or services and especially the automation should go.

With CANCOM Customer Platform, we value individuality - but that doesn't mean we have to reinvent the wheel every time. To save you time and money, we make use of an established modular system and solutions and the experience gained from a large number of past customer projects.
The result? A sensible overall solution. Starting with the concept, through software development to successful rollout and ongoing development. We do it digitally. In our 7-step process: