we cordially invite you to our webinar "The future of after sales - digitalization and trends for the industry".
The relationship with our customers goes beyond the pure sales process and the after sales area is a decisive cornerstone for long-term success and customer satisfaction. Trend topics such as customer centricity and service orientation determine the future in this area and lead to an increasing degree of digitalization in the after sales journey.
This raises the question of which technologies and trends should be used to ensure customer satisfaction and thus the long-term success of the company?
Our experts will shed light on the topics surrounding current trends in the after sales sector. On the one hand, we will take a look at GenAI, self-service platforms and the use of IoT, and on the other, we will consider the aspects of sustainability in after sales. In the second part, we will take an in-depth look at digitalization approaches in after sales. We look at specific application examples of digital technologies, such as digital products, customer portals, remote support and ChatGPT.
We will also take a look at new business models that can result from the digital transformation. Finally, we will provide an insight into the ideal starting point and the roadmap of the Digital After Sales Journey along the best practice examples and discuss which success factors are decisive for successful digitalization in After Sales.
Please complete the missing information and register using the registration button. You will receive the access data for the webinar in the registration confirmation.