K-Businesscom: WorkHeld - the voice assistant for industry

K-Businesscom starts a cooperation with the workforce management software WorkHeld. This primarily includes an intelligent voice assistant that supports technicians in industrial companies at work. Together, the cooperation partners want to provide industry in the DACH region with new and innovative solutions.

Vienna, 26 March 2019 - K-Businesscom is expanding its comprehensive offering as a digitalization expert for industry through its partnership with workforce management software WorkHeld. WorkHeld is a platform for the productive order processing of assembly, maintenance and service processes - from order allocation and documentation to the customer's signature. The software includes an intelligent voice assistant that supports technicians in their work by allowing them to query and document information about the current order. For example, working times, defects and measured values can be recorded or information on the next work step can be called up by voice input. WorkHeld can also be adapted to the customer's needs without any further development work. For example, there is an individual feature configuration and the option to integrate company-specific technical terms into the platform. Individual language functions can also be developed.

Strong partnership for industrial companies.

"We are constantly looking to expand our range of solutions as a digitalization partner for industry," explains Jochen Borenich, Member of the Executive Board at K-Businesscom. "It is important for us to reach a clear use case with our customers as quickly as possible. And we can only do that if we can offer and integrate as many different technologies as possible from a tried-and-tested partner network."

As a leading digitalization partner, K-Businesscom supports companies in increasing their business performance and developing new business models. Through the cooperation with WorkHeld, industrial companies benefit from the proven expertise and consulting services of K-Businesscom as well as from the industrial know-how and innovative spirit of Tablet Solutions GmbH, the Viennese startup behind WorkHeld.

"By working with K-Businesscom, we can make our software platform even more attractive for industrial companies by making WorkHeld even easier to implement," says Benjamin Schwärzler, Tablet Solutions CEO and founder. K-Businesscom offers extensive support and stands by industrial companies as a competent partner throughout the entire implementation process and in the productive use of the WorkHeld platform.

WorkHeld is the workforce management software that increases the productivity of assembly, maintenance and service processes. The software system facilitates communication with mobile specialists and creates a platform for productive order processing. From order allocation to the customer's signature. Project coordinators can distribute orders and resources directly to employees on site with all the necessary information, such as construction plans or parts lists. Clear project planning, work and travel time recording functions, material and defect management, checklists and automated reporting are among the key features of the software. WorkHeld is also the first workforce management software with intelligent voice control.
WorkHeld - the holistic solution for assembly, maintenance and service processes.

WorkHeld is developed by Tablet Solutions GmbH, a young company for production and industry-specific digitalization solutions. By combining know-how from industry and implementation expertise from IT, mobile software applications are developed that stand out from the crowd thanks to their industry-specific usability and focus on the assembly, maintenance and service technician.

As a leading digitalization partner,K-Businesscom supports companies in increasing their business performance and developing new business models. K-Businesscom acts as a consultant, system supplier and service provider. With its comprehensive expertise in dealing with large amounts of data and security as well as a large number of successful use cases in numerous industries, K-Businesscom is the ideal companion for digital transformation. The extensive portfolio in Austria, Romania and the DACH region includes technology solutions for intelligent and, above all, secure ICT infrastructure, smart building, media and security technology as well as outsourcing services. K-Businesscom relies on vendor independence and partnerships with leading global providers such as HPE, Cisco and Microsoft as well as a broad network of partners from research and industry-specific solution providers - from start-ups to large corporations.

K-Businesscom has over 17,000 customers - e.g. Allianz, Erste Bank, ÖBB, OMV, ORF or Vodafone - and supports them locally and globally. Around 1,200 K-Businesscom employees generated revenue of around EUR 318 million in the 2017/18 financial year.